0Send conditions
Preparation
Once the order is placed we will need 24 hrs. minimum for its preparation and later its shipment. Our goal is for you to have your order as soon as possible.
NOTE: In times of sales and discounts, orders may suffer some delay in shipping due to the accumulation of them.
For orders in stock, they will be sent according to the period indicated in the product sheet. If you have placed the order and have questions, you can contact us via email at hola@lukiluhandmade.com and we will solve it for you as soon as possible.
For custom orders, they have a delivery time of approximately 25-30 working days once made on the web. For any questions you can contact us via email at hola@lukiluhandmade.com and we will solve it as soon as possible.
VERY IMPORTANT to take into account the delivery times in orders BY ORDER in case you need them for a gift or because you are out of business soon.
Delivery term
In peninsula, it is estimated that the approximate delivery time will be 48-72 hrs, once the order has been prepared for shipment. If it is urgent and you need to have it sooner, contact us via email at hola@lukiluhandmade.com .
No shipments will be made on Friday afternoons, Saturdays, Sundays or holidays . Friday orders will be processed on Monday.
In the event that the order could not be delivered due to absence at the destination or due to errors in the address provided and it was returned to LUKILU HANDMADE, the buyer will have to pay the shipping costs again by bank transfer . LUKILU HANDMADE is not responsible for any delay in shipping that this may cause.
If for any reason unrelated to LUKILU HANDMADE the package to be delivered by courier arrives in poor condition or OPEN , it must NOT BE ACCEPTED , since otherwise LUKILU HANDMADE will not be responsible for possible complaints or returns.
Fabric shades
Please note that our fabrics may vary in tone depending on the light and screen of each device. If there is any doubt in the tone write us via whatsapp to 603 02 51 60, and we will send you the photos of the fabrics you want to see.
Also keep in mind that if an order is made on a date and then you want to add more things with another independent order the tone of the fabric may vary, as the fabrics run out and when we get them again, some change a little, even if it is the same fabric tone changes.
Available Delivery Destinations
– Mainland Spain, Balearic Islands, Ceuta, Melilla, Canary Islands and mainland Portugal.
– For European Union: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia and Sweden is now available sent via the web.
– For the rest of the world consult hola@lukiluhandmade.com
Shipping Rates
– 6 for mainland Spain, 8 for the Balearic Islands, 30 for the Canary Islands (including customs clearance) Ceuta, 30 for Melilla (including customs clearance) Melilla, 30 for the Canary Islands (including customs clearance) and 6 for mainland Portugal.
– Germany, France, Holland, Belgium, Luxembourg €13.50
– Italy, Austria, Czech Republic €15.50
– Slovakia, Slovenia, Denmark, Hungary, Ireland, Poland €16.50
– Croatia, Estonia, Lithuania, Sweden €24.50
– Bulgaria, Greece, Romania, Switzerland, Finland €26.50
