Returns

In the case of personalized products or made to suit the client, the right of withdrawal cannot be exercised, as they are products specially prepared for the user.

Lukilu handmade reserves the right not to accept changes or refunds in the OFFERS section.

No change or return will be made, whether it is an error by Lukilu handmade or the customer, if the product has been used or washed.

In the event of not being satisfied with the product received, the User must notify the company via email to hola@lukiluhandmade.com within 7 calendar days from the day the order is received. The company will contact him to indicate the procedure to follow. In case of withdrawal, LUKILU HANDMADE will proceed to refund the money.

If for any reason the package received presents any damage caused by transport on the outside, the delivery person must be informed so that it appears on the delivery note. In order to proceed correctly to present the corresponding claim to the delivery company. In the event that this is not described in the delivery note, returns will not be accepted for damage caused. Claims for interior damage are not accepted later than one day after receiving the package.

It must be returned in its original packaging, without marks or stickers, or failing that, perfectly packaged and in the same conditions in which it was sent without having suffered any damage due to improper use.

Returns of those products in which it has been specified that changes or returns are not allowed, except in the event that the product is affected by a defect or tare, will not be accepted. For the return, the buyer may choose the return method they prefer.

If the return had its origin in a defect or defect, photos must be sent via email to hola@lukiluhandmade.com that corroborate said defect for verification. If the return is lawful, the customer may exchange the product for the same or similar one or request a refund. In this case, the return of the product will have no cost for the customer.

In the case of wanting to make a product change or return, the customer must bear the shipping costs as indicated in Art. 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade. Lukilu Handmade will bear the cost of the new delivery in the event of product exchange.

In the event of a return, Lukilu Handmade will proceed to refund the corresponding amount once the products have been received back within a period not exceeding 14 days from receipt of the order.

Lukilu handmade reserves the right to refuse any return if the above guidelines are not met.